Returns Policy
- Before any return is made, you must contact us via email at sales@prettyplease.ie. ​
- All items returned without contacting us will NOT be eligible for exchange or refund.
- If any item does not fit, or if you are unsatisfied for any reason we ask that you contact us within 24 hours of receiving the item and return the goods to us, in their original condition (i.e. unworn, unwashed) and with the original tags, original packaging , within 14 days of receipt.
- All items are quality checked prior to delivery.
- If the product returned is not in a fully saleable condition, the packaging is damaged, we reserve the right to refuse a refund. Goods that have been returned in a soiled condition or with an excessive odour, for example, smoke or perfume will not be accepted, and will be returned to you at your own expense.
- Where a product is faulty or damaged, we will refund you the original delivery charge, but not when a product is simply unwanted.
- We do not accept returns on items on Sale or items that have been reduced. ​​
- On receipt of the goods we will refund, exchange or credit you to the value of the item minus delivery costs (€5.00 where free delivery is selected) within 15 working days.
- ​We strongly recommend you use a recorded delivery service (anpost registered, courier service etc.) and keep your proof of shipping.
RETURNS PROCESS
- Contact us via email at sales@prettyplease.ie.
- Wait for confirmation e-mail outlining return address etc.
- Return the product to us (we recommend a recorded delivery service).
- Refunds will be credited to you via original method of payment minus the cost of postage and packaging (€5.00 where free shipping is selected).